對于大量eBay訂單的買家，回復(fù)要盡可能詳盡，包括采購量和相應(yīng)的價格。建議報價時包含運費，給買家一個優(yōu)惠的感覺。例如：

```

Hello, friend, thanks for your inquiry. We're glad to do business with you. We can offer you $29.00 per item including shipping if you buy 100 pcs. Please contact us freely if you have any problems, and we will try our best to help you. Looking forward to your reply.

```

針對未購買買家詢問，要詳細回答他們的問題，并進一步介紹產(chǎn)品。詢問買家需要購買的數(shù)量和運輸?shù)降膰?，說明大量購買可以給出優(yōu)惠來吸引買家。例如：

```

Hello, friend, this item is available in blue, black, and yellow, and it comes with a battery. Could you please tell me your address and how many you want? If you need more, we will give you a discount. Waiting for your reply, thank you!

```

可以向客戶推廣新產(chǎn)品，尤其是遇到節(jié)假日時，推薦熱銷產(chǎn)品給買家。例如：

```

Hello, friend, Christmas is coming, and there is a promotion in our store now. The Christmas decoration is popular. Our store link is ..., hope you will like it, thank you!

```

對于已付款的大訂單買家，要確認訂單信息，包括產(chǎn)品信息和地址信息，避免不必要的麻煩。例如：

```

Hello, friend, thank you for purchasing. Please confirm your order: 100 pcs of the blue item at your address ... Waiting for your reply, then we will send the item to you as soon as possible, thank you!

```

對于大金額訂單，在發(fā)貨時要告知買家貨物已經(jīng)發(fā)出，以及預(yù)計的到貨時間。例如：

```

Hello, friend, we have sent the item to you by EMS. Here is the tracking number ..., usually it takes 7-12 days to your country. Please be patient and wait for it. Anything problem please contact us freely, thank you!

```

對于缺貨訂單，需要長時間采購的，要及時聯(lián)系買家，告知缺貨情況，并詢問是否可以換成同款其他類型。例如：

```

Hello, friend, thank you for purchasing. I am sorry that the item you brought is out of stock now. The next batch will take 15 days. Would you mind waiting for it? If not, could we change it to another color or refund full money for you and cancel the order? Waiting for your reply, thank you!

```

發(fā)貨后要關(guān)注物流信息，如果某個國家有節(jié)假日、工人罷工、洪災(zāi)等造成物品延遲的情況，要及時聯(lián)系買家告知情況。例如：

```

Hello, friend, I am sorry for the information. As it is the new year in our country, the item will be delayed 7 days. So could you please be patient and wait for it? Anything problem please contact us freely, thank you!

```

如果買家告知產(chǎn)品已經(jīng)收到，一定要感謝買家并請求他們留下好評。例如：

```

Hello, friend, happy to hear that you got the item. Are you satisfied with it? If so, could you please do me a favor to leave a positive feedback for us? Thank you, have a nice day!

```

Aimee強調(diào)，客服處理要真心實意為買家考慮，讓買家感受到我們的服務(wù)和關(guān)懷。希望這些分享能對大家有所幫助！