應(yīng)對同行惡意投訴listing侵權(quán)的方法

下面為大家詳細(xì)介紹應(yīng)對之策。

案例：同行競爭對手把你的listing的照片和文案照抄放在自己官網(wǎng)，然后投訴你侵權(quán)。

應(yīng)對方法

1，反投訴信

發(fā)送地址 Counter-notice@amazon.com 。

文字內(nèi)容

Copyright Agent,

This letter is a formal response to your notification to me of a complaint received about one of my listings on Amazon.com. The listing page for following ASIN was removed by Amazon because of this complaint:

1) Removed ASIN: [這里需補充具體的ASIN編號]

Title: [補充產(chǎn)品標(biāo)題]

Infringement type: [填寫侵權(quán)類型，如版權(quán)侵權(quán)等]

Complaint ID: [記錄投訴ID]

Complainant: [填寫投訴人信息]

Email: [填寫投訴人郵箱]

The complainant has provided no copyright registration information or other tangible evidence that the any of the material in question is in fact copyright protected. As such, I have a good faith belief that my listing was removed or disabled as a result of a mistake or knowing misidentification of the material within the prescribed form for notification of an alleged copyright violation as set forth in the Digital Millennium Copyright Act, 17 USC 512(c)(3).

Specifically, the complainant has misrepresented one or more of the following:

· Provide a complaint in written form. [17 USC 512(c)(3)(A)]

· Include a physical or electronic signature of the complainant. [17 USC 512(c)(3)(A)(i)]

· Identify the specific copyrighted work claimed to be infringed, or, if multiple copyrighted works are covered by a single complaint, provide a representative list of such works. [17 USC 512(c)(3)(A)(ii)]

· Provide the URLs for the specific files on my web site that are alleged to be infringing. [17 USC 512(c)(3)(A)(iii)]

· Provide sufficient information to identify the complainant, including full name, mailing address, telephone number, and email address. [17 USC 512(c)(3)(A)(iv)]

· Include a written statement that the complainant has a good faith belief that use of the disputed material is not authorized by the copyright owner, its agent, or the law. [17 USC 512(c)(3)(A)(v)]

· A written statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. [17 USC 512(c)(3)(A)(vi)]

This communication to you is a DMCA counter notification letter as defined in 17 USC 512(g)(3):

I declare, under penalty of perjury, that I have a good faith belief that the complaint of copyright violation is based on mistaken information, misidentification of the material in question, or deliberate misreading of the law.

I ask that Amazon, upon receipt of this counter-notification, restore the material in dispute, unless the complainant files suit against me within ten (10) days, pursuant to 17 USC 512(g)(2)(B).

My name, address, and telephone number are:

Name: [填寫你的姓名]

Address: [填寫你的地址]

Phone: [填寫你的電話]

I hereby consent to the jurisdiction of Federal District of the United States of America. I agree to accept service of process from the complainant or an agent of such person.

Best regards,

（簽名）

【把郵件內(nèi)容中你的產(chǎn)品信息補充完整，手寫簽字，打印出來拍照。同時，截圖后臺公司法人實體，截圖和照片一塊作為附件發(fā)送到上面提到的郵箱地址，當(dāng)然也可以一塊轉(zhuǎn)化成PDF發(fā)送】

亞馬遜績效團(tuán)隊在收到你的郵件后，會給投訴人發(fā)一封郵件，讓他提交更多證據(jù)。因為對方是惡意投訴，往往不會有很多證據(jù)。最近就有類似的案例，一家電商企業(yè)被競爭對手惡意投訴，結(jié)果由于拿不出有力證據(jù)，最終投訴失敗。

2，十個工作日后，補發(fā)一封催告信。

文字內(nèi)容

Dear Copyright Agent.

It has been more than 10 business days since our DMCA counter notice has been accepted by the counter-notice team as a valid and official legal statement.

Removed ASIN: [再次填寫被移除的ASIN編號]

The complainant has not filed a law suit within the required time frame or responded to the counter-notice.

Therefore, in accordance with the DMCA,

We request the reinstatement of the following Amazon listings: [填寫要恢復(fù)的listing相關(guān)信息]

Sincerely,

如果對方?jīng)]有提供更多的證據(jù)，亞馬遜就會恢復(fù)你的listing。

（來源：熱心市民_周先生）

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